Individual advice

We will be happy to advise you by telephone and directly on site

You can reach us daily from 7:00 o’clock to 16:00 o’clock on telephone

+49 (0) 3606 607925

and by e-mail:

You can use our contact form to arrange a free trial order

International distributors

                                          Our sales partners are currently there for you in the following countries.

                                    If you want to become a sales partner, please write to us using the contact form.


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Fast exchange in case of defects

If one of your devices is defective, please download the fault report log and send it filled out by e-mail to or by fax: +49 (0) 3606 5071353.

We will contact you immediately upon receipt.

Defect detected
Call service
Exchange device
Send back
Pick up

Frequently asked questions

transfusio-therm 2000
When switching on the tt2000, press button 3 until the error code appears on the display. Scroll with button 1 to error no. 31.

The device may only be cleaned when the mains plug is unplugged. Allow the device to cool down after use. All surfaces and assemblies (external, sealing surfaces, interior, mixing/swivel unit) must be cleaned with a damp cloth – also slightly soaked – with disinfectants approved in hospitals by wiping with disinfectant. Please note the information in the operating instructions (download: operating instructions tt2000, tt3000)

The device is intended exclusively for thawing and heating commercially available bag preserves with plasma (FFP), whole blood and erythrocyte concentrate (ERC). Other objects, especially metal parts, may not be brought into the interior. Misuse of the device is not permitted. The ventilation openings must not be covered. 

The transfusio-therm is a device that requires instruction. When the device is delivered, the device is presented with a subsequent explanation of the operating concept. Trained personnel are authorized to train other people (download checklist). Ask the device representative for this. 

Are any other questions?

You can reach us daily from 7:00 o’clock to 16:00 o’clock on telephone

+49 (0) 3606 607925

and by e-mail: